Do you sometimes feel like an oracle in your business that everyone comes to with questions hoping for answers they probably could find themselves?
I used to feel that way in the past and often just gave the answers I thought were appropriate, hoping that next time the person would figure it out or remember the answer.
Sadly, that rarely happens!
The main reason people kept coming back was that I was feeding them the answers and they had to put in very little effort to get them.
People can be lazy and find the easy ways to get results. You can’t really blame them, but at the end of the day, it’s not solving the actual issue.
And you have more important work to be doing!
A huge part of running a successful business is having a great culture in your business based on values.
Creating an image for someone wanting to be part of is one thing, like building a great website that attracts a lot of customers, and a brand they follow, but if the business culture isn’t all that great the image will fade very quickly.
So creating a great culture in the team and helping each of the team members to find solutions that bring the business forward is super important.
Asking questions isn’t a bad thing, but asking the wrong questions is.
A team needs to be able to innovate, solve problems, and move in the right direction by asking the right questions like for feedback by customers and team members.
All the rest you’ll likely find on Google or in the internal Wikipedia that you hopefully have established for your business. If not, here some things you can do to get one established:
The first option to store everything like videos and files or documents is Google Drive.
We create main folders and subfolders to ensure there is a system to enable people to easily navigate through it.
We upload videos and images, but use either the Google Sheets or Docs to create the written parts of the process. You can embed links or images easily as well. Then we share the appropriate folders with the appropriate team members.
The second option for an internal Wikipedia is using an external, dedicated platform.
So next time one of your team members comes to you looking for answers push back on them and ask for solutions that you can discuss together and make the best decision based on that.
Don’t deliver everything on a silver platter and encourage them to take action.
This creates a great culture too and empowers people.
Pam Doerf is an expert in building strong operational foundations for businesses running remotely. Over the years she has worn many hats and has worked in many different contexts to gain a skill set that can be applied to many areas of business and life.
Pam found her passion in Operations and automating businesses using technology. It’s her greatest satisfaction to see when automation can improve a process, or even a whole business!
Pam has run multiple businesses and built remote teams for over seven years. She has over 20 years of experience in tourism, hospitality, and finance.
Pam is a genius of efficiency, mastering the art of minimising the input and maximising the output of a team by using technology, systems, and processes, and driving remote work in industries where spending 9-5 at the office is the norm.