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Deliver what you promise

Action for Visionary Businesses and Entrepreneurs

As business owners and visionaries, we have no issue with ideas. In fact, what’s usually the problem is having too many!

Our vision is strong, but it can be overwhelming without any systems in place. 

Whether you are just starting your own business or have been in business for a while, there are always challenges that put limitations on you and the business.

We get it:

  • Wearing all the hats can be stressful, time-consuming and overwhelming.
  • You’ve managed this long and now you’re ready to elevate your business, but you don’t know where to start.
  • You’re constantly putting out daily fires as they occur, working IN your business instead of ON it.
  • You’re struggling with customer retention and a lack of consistency in your delivery.

We can help you regain your entrepreneurial focus, and show you gaps to fill, automate or outsource that free you up to do what’s important.

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Transforming Your Business For Scale

We transform growing service businesses to become more profitable, innovative and scalable through simple technology and automation.

We work with service businesses to build their unique 100 Day Customer Journey, ensuring they’re able to give customers the experience they’re expecting (and more!).

Our proven process assists businesses in turning prospects into happy clients, AND develops consistent processes and communication to deliver your services at exceptional standards.

We create the processes, the systems, and the customer journey from when they first get in touch with you: what it looks like, what it feels like and what we do to engage them, all the way through to the on-boarding process and making sure the journey is seamless and everyone knows what they need to do and how to do it.

Is your business acing Operations and Delivery?

Interested in weekly Ops hacks, right to your inbox?

Ready to transform your business?

Our Doers Collective is the ultimate program to learn how to nail your business operations and deliver what you promise.

Want to chat more about the program, or how you can take the plunge into mastering your operations and scaling your business with KAIZ right beside you? Book a meeting below to get started.

**For more information on how we can help you with your business ops or join our program, click here.**

“I used to believe there was no magic bullet when it came to the operational systems that run my business, in fact, I tried many tools and but found most of them didn’t quite work together. Then I met Pam, who through her deep experience running modern financial planning businesses, showed me an already done solution that I could plug into my business, now I no longer worry about what my team are working on or how we manage the client experience because the systems take care of it.”

— Michael Chew, Orange Wealth

Our Values:

Kaizen – Love Change

We are different and we’re always find better ways of doing things. We live and breathe change and love getting out of our comfort zones.

Future-Focused

We’re about embracing the ever-changing future of automating processes and using new technologies to give time back to business owners and their team to do their most important work: talking to clients. 

Outcome-Driven, Strategic Systems

We are always one step ahead, organised and efficient. We are proactive, not reactive. Solving problems is in our DNA and we’re supported by excellent processes and systems.

Working Remotely

Our Chief Actionary Pam Doerf has built multiple remote teams and we wouldn’t do it any other way. We’re results driven, and our team’s flexibility in working hours and location means we work when we’re at our best, whether it’s 5am or 5pm, delivering the best to you.

Numbers

We love numbers and we can’t make decisions in business without them, from hitting KPIs to what we’ve done in the last 12 months and how to move forward knowing the data. 

Fun!

We love what we do and have fun doing it!

Our Highest Priority:

Running efficiently, staying within budget, and delivering within timelines.

sarah riegelhuth grow my team kaiz consulting

“KAIZ Consulting has been the best money I’ve spent. They completely overhauled the entire operations side of my business, Grow My Team, in 3 months. The best part about working with them is they do it all for you and even trained my team on everything. We’ve engaged them on an ongoing support basis now to keep everything in order when we need it. Couldn’t recommend them more.”

— Sarah (Riegelhuth) Hawley, Grow My Team

The Importance of Operations

Ready to transform your business with a business operations overhaul?

Click below to find out more about our KAIZ Business Operations Program – The Doers Collective. 

Operations are the backbone of a business, and your operations manager or ops team needs to be the glue within your business. They are there to bring your vision to life and to make sure the team is aligned with it.

Operations are the strong foundation that you can then build a great team on.

Your ops manager will help you with HR, hiring new team members, onboarding, offboarding, training manuals and more.

Just imagine: not having to train a new team member every time you brought someone new on board.

Solid operations with processes and systems tailored to your unique business can make that happen.

“Pam is an absolute legend. She quickly learned not only about my business but about me personally and adapted her engagement with my weird quirks accordingly. KAIZ helped me implement processes and systems to streamline my business from the get-go and has had a massive impact on our workflow and overall business. 10/10 would recommend!”

– Zoe Winther, Pickford Media

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How We Work

We’ve worked alongside entrepreneurs and in different businesses, big and small, for years. 

It’s not about reinventing the wheel. It’s about looking at what’s already there and taking every opportunity that the process is working efficiently and smoothly. 

Our strength is in getting to the crux of the problem and directing the focus, tailored to your business.

So, what are some of the things we do?

We evaluate your current business operations, processes and systems.

We discover with you the areas of inefficiency and help you close the gaps to take your business to the next level. 

We do things like:

  • Design a consistent client journey
  • Update and review existing processes
  • Create new processes
  • Implement technology and automations
  • Document an internal wiki
  • Train your team to create and follow processes
  • Track and know your numbers and where to find them
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“Pam takes care of my operations and automations so I am free to focus on my clients. She is always there to chat through ideas and provide support, making the journey of growing a business that much more enjoyable!”

– Keryn Batsilas, Your Life & Money Matters

KAIZ:

The First 100 Days Of A Client's Journey

  • Are the most important
  • Need consistent communication
  • Can deliver an exceptional experience
  • Create raving fans (OR the loss of a client)

All of us have certain expectations when deciding to purchase any product or service – and how we perceive value. We purchase either out of pain or because of the value we stand to gain. 

Most businesses focus on how they attract customers and build their brands, forgetting that what happens after the buying decision has been made is what’s most important:

The first 100 days of a customer’s journey are important to not only ensure your customers return, but also so they become advocates for you and your business. 

If retention is a challenge in your business due to inconsistent delivery of services or customers losing trust in your business over lack of communication, it’s important to backtrack to the cause. Where are you going wrong?

The first 100 days can turn a customer into a raving fan OR have them walking away from their purchase. 

The 100 Day Journey + What We Focus On:

Your current or proposed client engagement

Developing your processes and systems

How you track and measure delivery

Our proposed software stack and automations

“Getting KAIZ Consulting involved to design and implement our 100 Day Customer journey was a game-changer for our business. By having our processes and systems set up on auto-pilot, we are not only more efficient and have reduced our software costs, but have regained the capacity to focus more on our customers without the need of time-eating manual administration.”

Ken Bianchi, Hoptix

Why delivery is so important

Unfortunately (and despite what many people in business think!), more sales don’t necessarily fix everything!

Your product and service processes need to be in order so you can deliver on what you promise your customers and clients.

Delivery and processes contribute to your business success. They should be:

Consistent

Measurable

Replicable

Improvable

Scalable

Automatic

(where possible)

The Lifecycle For Customers:

Attract → Convert → Fulfill → Refer

The Lifecycle For Your Business:

 Fulfill (deliver what you promise) → Convert (do the selling right) → Refer (make them raving fans) → Attract (know your messaging to attract your ideal clients)

For more information on how operations can improve your business, subscribe to our newsletter for weekly insights. 

If you’re ready to see how we can help you, book in a meeting below.