Deliver what you promise
Action for Visionary Businesses and Entrepreneurs
Transforming Your Business For Scale
“I used to believe there was no magic bullet when it came to the operational systems that run my business, in fact, I tried many tools and but found most of them didn’t quite work together. Then I met Pam, who through her deep experience running modern financial planning businesses, showed me an already done solution that I could plug into my business, now I no longer worry about what my team are working on or how we manage the client experience because the systems take care of it.”
— Michael Chew, Orange Wealth
Kaizen – Love Change
We are different and we’re always find better ways of doing things. We live and breathe change and love getting out of our comfort zones.
We’re about embracing the ever-changing future of automating processes and using new technologies to give time back to business owners and their team to do their most important work: talking to clients.
Outcome-Driven, Strategic Systems
We are always one step ahead, organised and efficient. We are proactive, not reactive. Solving problems is in our DNA and we’re supported by excellent processes and systems.
Our Chief Actionary Pam Doerf has built multiple remote teams and we wouldn’t do it any other way. We’re results driven, and our team’s flexibility in working hours and location means we work when we’re at our best, whether it’s 5am or 5pm, delivering the best to you.
We love numbers and we can’t make decisions in business without them, from hitting KPIs to what we’ve done in the last 12 months and how to move forward knowing the data.
We love what we do and have fun doing it!
Our Highest Priority:
Running efficiently, staying within budget, and delivering within timelines.
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“KAIZ Consulting has been the best money I’ve spent. They completely overhauled the entire operations side of my business, Grow My Team, in 3 months. The best part about working with them is they do it all for you and even trained my team on everything. We’ve engaged them on an ongoing support basis now to keep everything in order when we need it. Couldn’t recommend them more.”
— Sarah (Riegelhuth) Hawley, Grow My Team
“Pam is an absolute legend. She quickly learned not only about my business but about me personally and adapted her engagement with my weird quirks accordingly. KAIZ helped me implement processes and systems to streamline my business from the get-go and has had a massive impact on our workflow and overall business. 10/10 would recommend!”
– Zoe Winther, Pickford Media
How We Work
“Pam takes care of my operations and automations so I am free to focus on my clients. She is always there to chat through ideas and provide support, making the journey of growing a business that much more enjoyable!”
– Keryn Batsilas, Your Life & Money Matters
The First 100 Days Of A Client's Journey
- Are the most important
- Need consistent communication
- Can deliver an exceptional experience
- Create raving fans (OR the loss of a client)
All of us have certain expectations when deciding to purchase any product or service – and how we perceive value. We purchase either out of pain or because of the value we stand to gain.
Most businesses focus on how they attract customers and build their brands, forgetting that what happens after the buying decision has been made is what’s most important:
The first 100 days of a customer’s journey are important to not only ensure your customers return, but also so they become advocates for you and your business.
If retention is a challenge in your business due to inconsistent delivery of services or customers losing trust in your business over lack of communication, it’s important to backtrack to the cause. Where are you going wrong?
The first 100 days can turn a customer into a raving fan OR have them walking away from their purchase.
The 100 Day Journey + What We Focus On:
Your current or proposed client engagement
Developing your processes and systems
How you track and measure delivery
Our proposed software stack and automations
“Getting KAIZ Consulting involved to design and implement our 100 Day Customer journey was a game-changer for our business. By having our processes and systems set up on auto-pilot, we are not only more efficient and have reduced our software costs, but have regained the capacity to focus more on our customers without the need of time-eating manual administration.”
– Ken Bianchi, Hoptix
Unfortunately (and despite what many people in business think!), more sales don’t necessarily fix everything!
Your product and service processes need to be in order so you can deliver on what you promise your customers and clients.